> For the complete documentation index, see [llms.txt](https://global-starlink.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://global-starlink.gitbook.io/help/europe/orange-spain/europe-prepaid-travel-esim-card-22gb-28days-orange/troubleshooting.md).
# Troubleshooting
My SIM card or eSIM is not working, what can I do?
As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:
1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
3-Check that the APN settings are correct (see section on APN settings).
If you still cannot get your SIM or eSIM to work, please contact our customer service
I'm having problem making calls..
This SIM only comes with :
* 50mins calls within the EU (22GB Option)
* 100 mins calls within the EU (30GB Option)
* No SMS included
It does not come with calls or data whilst your outside of any of the covered EU countries listed.
If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.
If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.
We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia
My data is still not working!
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