> For the complete documentation index, see [llms.txt](https://global-starlink.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://global-starlink.gitbook.io/help/europe/orange-france/troubleshooting.md).

# Troubleshooting

Source: <https://support.travel.orange.com/hc/en-us/sections/16257502179613-SIM-eSIM>

<details>

<summary>My SIM card or eSIM is not working, what can I do?</summary>

As soon as you insert your SIM card into your cell phone in a covered country, it will connect directly to the best local network.

\
If this is not the case, please check the following points:

* Make sure you have enabled **data roaming** on your phone. \
  **iPhone**: \
  Settings > Mobile data > Mobile data options > Enable data roaming.  \
  **Android**: \
  Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
* Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
* Check that the APN settings are correct

</details>

<details>

<summary>My SIM or my eSIM is connected to a network but I cannot access the Internet</summary>

If you are unable to access the Internet, check that the APN settings are correct. For Orange Holiday Europe or Orange Holiday World offers, the apn is as follows:

* Access point name (or APN): orange
* User name: (Leave Blank)
* Password: (Leave Blank)

</details>