> For the complete documentation index, see [llms.txt](https://global-starlink.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://global-starlink.gitbook.io/help/europe/ee-uk/troubleshooting.md).

# Troubleshooting

**Questions about EE UK SIM card**

<details>

<summary>My data isn't working....</summary>

**1. Check that you have Mobile Data turned on in your device settings**\
**2. Make sure that you have changed your APN settings to match the following :**\
\- Name : ee (This is for Android devices only and can be set to anything)\
\- APN : everywhere\
\- Username : (leaveblank)\
\- Password : (leave blank)\
\- APN Type : internet&#x20;

**3. Restart Your Phone**

</details>

<details>

<summary>I am having trouble making calls/sending text messages...</summary>

This SIM only comes with **Calls & texts to UK mobile numbers starting with 07 or UK landlines starting with 01 or 02.** Does not include calls to UK landlines starting with 03, 08, or 09, Premium Rate Numbers, Non-geographical numbers, MMS (Multimedia Messaging Service) or International calls and SMS.\
\
**We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia or the USA**

</details>

<details>

<summary>My data is still not working!</summary>

If it's still not working, then you will need to manually switch network providers through your device settings :\
**IOS : Settings > Mobile > Mobile Data > select your new EE SIM Card > Restart your phone**\
**Android : Settings > Connections > SIM Card manager > tap Mobile data > select your new EE SIM Card > Restart your phone**\
**Pixel : Settings > Network & internet > Mobile network > tap Mobile data > select your new EE SIM Card > Restart your phone**

You can try each and all of the available networks that pop up.\
If your device settings are different to the ones above, explore your settings until you find **Network Selection** or **Network Operators**. A quick Google search will also point you in the right direction!

</details>

<details>

<summary>No SIM</summary>

**1. Take the SIM out, reinsert and restart your device**\
**2. Try the SIM in another phone**\
**3. If you receive a message saying 'No SIM' in two different phones, reach out to us for help!**

</details>

<details>

<summary>I've tried all of the above and it's still not working!!</summary>

If you've followed the above steps and you step cannot get things up and running, please reach out to us at <hello@globalstarlink.com.au> with the following information :\
\
**- Which SIM do you have**\
**- Where are you currently located**\
**- When did you activate your SIM and what happened during activation**\
**- Have you followed all of the above activation and troubleshooting steps?**\
**- Did you receive your new number via SMS? If so, what is it?**\
**- Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance.**\
\
\*\*We will need all of the above information in order to help get you up and running as quickly as possible!

</details>