# FAQ

<details>

<summary>When should I install my eSIM?</summary>

You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!

</details>

<details>

<summary>When does my eSIM plan start?</summary>

Your plan will only start when you land at your destination and connect to a network!

</details>

<details>

<summary>Is it possible to use an eSIM alongside a physical SIM?</summary>

Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.

</details>

<details>

<summary>How do I check my balance?</summary>

You can check your balance by looking at your phone settings under data usage.

**Apple**

Settings > Mobile > Scroll to find Current Period Roaming

**Android**

Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown

</details>

<details>

<summary>How do I recharge?</summary>

As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!

</details>

<details>

<summary>I'm having issue making phone calls or text messages</summary>

This SIM does **not** come with calls or texts as it's data-only! You can still receive phone calls or text messages though.

</details>

<details>

<summary><strong>Can I hotspot/tether from my phone?</strong></summary>

Yep, you can hotspot/tether from your phone.

</details>

<details>

<summary><strong>How do I know if my device is unlocked?</strong></summary>

If you bought your device outright, it's most likely unlocked!

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔

</details>

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